Privacy Policy

Introduction

Primary Flow Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, postal address, and postcode that you voluntarily provide when contacting us or requesting a quote.
• Property Information: Details about your property that are relevant to providing assessments, quotes, and carrying out our services.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide you with quotes for our services.
• To deliver, maintain, and improve our services.
• To process grant applications or scheme registrations on your behalf, where applicable.
• To comply with legal and regulatory obligations, including industry certification requirements.
• To send you relevant information about our services, with your consent.

Data Sharing

We do not sell your personal information. We may share your data with:

• Regulatory Bodies: Government agencies or scheme administrators where required for grant processing or regulatory compliance.
• Certification Bodies: Industry certification and accreditation bodies as required for compliance and quality assurance.
• Insurance Providers: As necessary for warranty and insurance claims.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Records relating to work carried out are retained for the duration of any applicable warranty or guarantee period.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request deletion of your personal data.
• The right to object to processing of your personal data.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, including requesting deletion of your personal data, please email us at tony.jacobs@primary-flow.com with the subject line "Data Protection Request". We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies & Tracking

Our website uses cookies and similar technologies. When you first visit, you will be asked to accept or reject non-essential cookies.

• Essential cookies: Required for the website to function, including remembering your cookie preference. These cannot be disabled.
• Error monitoring: We use Sentry for error tracking to ensure the website works correctly. Basic error data (browser type, error details) is collected without cookies. If you accept non-essential cookies, session replay may be used to help us understand and fix issues — this records anonymised interactions with the page.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site. You can also disable cookies entirely in your browser settings, though some parts of our website may not function properly.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Primary Flow Ltd
Gravesend
Email: tony.jacobs@primary-flow.com
Phone: 01474 630211